Firsthand is an independent Auckland property management company looking after residential rental properties and commercial buildings. We handle the daily responsibilities of managing investment properties, keeping owners informed while taking care of tenants, maintenance, inspections and financial administration.
Thoughtful property careLocal expertise. Personal attention.
2017
Established in AucklandFamily-owned and operated
60
Properties per manager, maximumMore time for every owner
3
Areas across AucklandCentral, East and West
What we look after
Managing the Details That Matter
Property ownership comes with ongoing responsibilities that require organisation, communication and regular attention. Firsthand provides professional management across residential and commercial properties, with services suited to the requirements of each investment.
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01 / RESIDENTIAL
Residential Properties
Our residential services cover tenancy management, property marketing, tenant screening, rent collection, inspections and maintenance coordination. We also manage tenancy documentation, bond administration and financial reporting, ensuring owners have clear records of their property's performance and condition.
Regular inspections and maintenance recommendations allow owners to plan for repairs and ongoing property upkeep.
Commercial property owners can engage Firsthand for full lease management or building and facilities management.
Our services include lease administration, rent and OPEX collection, budgets, lease renewals, rent reviews and property maintenance. We also coordinate building warrant of fitness requirements, allowing owners to select the level of management appropriate for their property.
Looking for a rental property in Auckland? This is where available Firsthand-managed properties could be displayed, with photos, weekly rent and property details.
Suburb, address and availability information will appear here when listings are added.
Rent · Bedrooms · Bathrooms
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Rental property preview
Property listing placeholder
Suburb, address and availability information will appear here when listings are added.
Rent · Bedrooms · Bathrooms
IMAGE PLACEHOLDER
Rental property preview
Property listing placeholder
Suburb, address and availability information will appear here when listings are added.
Rent · Bedrooms · Bathrooms
Design placeholders only. Connect this section to Firsthand's actual rental listings before launch.
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60Properties per manager at most
The Firsthand difference
Personal Service, Close Attention
Founded in 2017 by property investors Paul and Valeria Burrows, Firsthand is a family-owned business with practical experience in property ownership. This understanding shapes our approach to property management, with an emphasis on protecting property assets, maintaining stable tenancies and making informed decisions on behalf of owners.
Firsthand maintains smaller property management portfolios, limiting each manager to 60 properties. This allows sufficient time for regular inspections, tenant communication, maintenance follow-ups and the day-to-day administration that keeps properties running smoothly.
As a family-operated business, we maintain direct relationships with our owners and tenants. Clear communication and timely attention to property matters are central to how we work.
✓Online access to statements, inspections and maintenance records
✓Rental income managed through a dedicated trust account
✓Regular financial reports and maintenance recommendations
✓Practical tenancy and property compliance guidance
✓Access to experienced maintenance support and contractors
✓Tenancy.co.nz Elite PartnerSupporting informed tenancy and compliance decisions.
If you're looking for property management or thinking about changing agencies, here's where to begin.
01
Tell us about your property
Get in touch with some basic details and tell us what you'd like support with.
02
Request a free appraisal
Discuss your property's rental potential and your management requirements, with no obligation.
03
Explore your options
Ask about residential, commercial or transfer support and decide how you'd like to proceed.
Where we work
Local Knowledge Across Auckland
Our investment property management services cover Central, East and West Auckland.
We understand the importance of managing rental properties with attention to their location, condition and ongoing maintenance requirements. Property owners receive practical advice and professional oversight, supported by a team with direct experience in the Auckland rental market.
Hear what property owners have said about their experience with Firsthand.
“
Happy to recommend Firsthand Property Management, they look after any issues for the property, without me having to get involved.
Glenis S. / One Tree Hill
“
I went with Firsthand, and they've been so easy to deal with. They don't bug me with minor details or maintenance requests, they just handle it all so I can focus on my family and business interests.
Anton R. / Mt Eden
Frequently asked questions
Your Questions, Answered
Some of the practical things property owners often want to know before choosing a property manager.
What does Firsthand take care of for property owners?
Firsthand handles rent collection, tenant screening, tenancy documentation, inspections, maintenance coordination and financial administration. Commercial services also cover lease administration and facilities management.
Do you manage both residential and commercial properties?
Yes. Firsthand manages residential rental properties and commercial buildings, with different services for the needs of each property type.
How many properties does each manager look after?
Firsthand limits each property manager to a maximum of 60 properties. This supports regular communication, inspections, maintenance follow-ups and careful administration.
Can I move my property from another management company?
Yes. Firsthand can assist landlords who are considering transferring their property management from another agency. Contact the team to discuss your current arrangements.
Can I access my property's records online?
Owners have online access to account statements, inspection records and maintenance information, alongside regular financial reporting.
Which parts of Auckland do you cover?
Firsthand provides property management services across Central, East and West Auckland.
Is the rental appraisal free?
Yes. Firsthand offers free, no-obligation rental appraisals and consultations for property owners.
Firsthand offers free, no-obligation rental appraisals and consultations for property owners. We can also assist landlords who are considering transferring their properties from another management company.
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